NATUREL THERAPIES

BEAUTY  HOLISTICS  WELLBEING

FAQ

How do I make an appointment?

To make a beauty appointment please call 01434 608998 or 0777 851 4510 and leave a message, and we'll get back to you as soon as possible.

For hair appointments please call Lizzy on 01434600140.

What are the opening hours?

We are open Tuesday to Friday 10am - 8pm, and Saturday 9am - 5pm.

Is there parking nearby?

Yes we have a car park with free parking.

Do you require a deposit?

We require a 50% deposit for bookings that are longer than 60 minutes.

What if I need to cancel my booking?

We appreciate that sometimes you may need to reschedule or cancel an appointment. Please provide 48 hours notice for cancellations or to re-schedule an appointment free of charge. This enables other clients the opportunity to book in. Cancellations made with less than 48 hours notice or no shows are subject to the full fee.

What payment methods do you accept?

We accept cash, card, and our gift vouchers.

Are your treatments suitable during pregnancy?

We are unable to carry out any massage treatments during the first trimester of pregnancy. However once you are past the first trimester we can provide massage, facials, nail treatments and more. Please let us know at the time of booking and we can advise you further.

Do I need to inform you if I have a medical condition?

Yes we ask every new client to fill out a consultation form to provide us with information on any allergies, injuries or medical conditions. Please arrive at least 5 minutes early for your appointment to allow time to fill out the form.

Do you offer gift vouchers?

Gift vouchers are available, choose from an amount or a specific treatment. Please note gift vouchers are valid for 4 months from the date of puirchase. To redeem a gift voucher just bring it with you for your appointment and it can be taken as payment.

Do you take group bookings?

Yes group bookings are welcome at the salon, for large groups we can arrange for the salon to be used exclusively by the group. Whether you would like to arrange a pamper day for a birthday or hen party, or you wish to make a group booking please call us and we will organise it for you.